Warranty Policy

🌿 Green Forest Plant Warranty Policy

🌱 We offer warranty services if you report a product defect or problem within 24 hours of receiving your order.

🌱 To make a warranty claim, you must provide an unboxing video showing the packaging in its original condition upon delivery, and a video clearly showing the defect or problem with the product.

🌱 All warranties and support are provided by replacing the plant with a new one; we do not offer warranties in the form of order deductions or partial refunds.

💥 Problems caused by Green Forest's negligence

The following situations may be considered problems arising from Green Forest's packaging or shipping process:

* The plant arrives completely dead or rotted and is beyond recovery.
* The plant is severely damaged and beyond recovery.
* The plant suffers frost damage due to improper insulation packaging.
* The plant is severely damaged and beyond recovery due to insufficient packaging security.
(However, the packaging must be intact upon delivery.)
* Fewer plants than ordered are delivered.

🌻 We will replace it with a new product of the same or equivalent quality.

📜 If the same or a similar product is in stock, we will ship the new product as quickly as possible. It is also possible to combine the shipment with your next order.

If confirmed to be Green Forest's fault, Green Forest will bear the cost of redelivery.

💥 Problems caused by the delivery company's negligence

The following situations may be considered problems arising during the delivery process:

* Leaves are severely yellowed or the plant is dead due to delivery delay.
* The delivery box is crushed or damaged during delivery, severely damaging the plant.
* The packaging is damaged during delivery, severely damaging the plant.

🌻 We will replace it with a new product of the same or equivalent quality.

📜 If the same or a similar product is in stock, we can ship the new product as quickly as possible or combine the shipment with your next order.

If confirmed to be the delivery company's fault, you will bear the cost of redelivery.

📝 Notice to Customers

As plants are living organisms, some natural changes may occur during the delivery process. The following cases are not covered by the warranty:

🌱 Tissue Culture (TC) Plants

* 1-2 older leaves inside the plant may turn yellow.
This is a natural phenomenon that can occur during growth inside the flask and does not affect the overall quality of the plant.

* Minor contamination may occur inside the flask.
Minor contamination that does not affect the growth and quality of the plant after potting is not covered by the warranty.

🌿 Mature Plants

The following minor changes may occur during delivery and are not covered by the warranty:

* Slight yellowing of leaf edges
* Minor tears or indentations on leaves
* Slight browning or burns on variegated parts
* Temporary leaf changes due to changes in delivery environment