Privacy Policy

This Privacy Policy describes how Green Forest (referred to as “the Site,” “us,” “we,” or “our”) collects, uses, and discloses your personal information when you visit greenforestkr.com (referred to as “the Site”), use our services, make a purchase, or otherwise communicate with us in relation to the Site.

In this Privacy Policy, "you" or "your" refers to you as a user of the services, including customers, website visitors, or other individuals whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for operational, legal, or regulatory reasons.

The revised Privacy Policy will be posted on the Site, with the “Last updated” date changed, and other measures taken as required by applicable law.

How We Collect and Use Your Personal Information

To provide the services, we collect your personal information from various sources as outlined below, and we may have used the personal information we collected over the past 12 months. The types of information we collect and use depend on how you interact with us.

In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services and our rights, and the rights of users or others.

What Personal Information We Collect

The type of personal information we collect about you depends on how you interact with our Site and use our services.

“Personal information” means information that identifies, relates to, describes, or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information You Directly Provide

Information you directly submit to us through the services may include:

• Contact information: Your name, address, phone number, and email address.

Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information: Your username, password, security questions, and other information used for account security.

• Shopping information: The items you view or add to your cart, loyalty points saved in your account, product reviews, recommendations, gift cards, and purchase history.

  • Saved loyalty points / Product reviews / Recommendations / Gift cards

• Customer support information: Information you choose to include in communications with us, for example, when sending a message through the services.

Some features of the services may require you to directly provide us with certain information.

You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information Collected Through the Use of Services

We may automatically collect certain information related to your use of and interaction with the services (“Usage Data”).

We may do this using cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, device information, browser information, network connection information, IP address, and other information regarding your interaction with the services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including service providers and vendors. For example:

• Companies that support our Site and services, such as Shopify.

• Payment processors that collect payment information from you, such as your bank account, credit or debit card information, and billing address, to process your payment.

• Information automatically collected through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies when you visit our Site, open or click on emails we send, or interact with our services or advertisements.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

Please also refer to the Third-Party Websites and Links section below.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the services and fulfill our contract with you.

This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining, and managing your account, arranging for shipping, handling returns and exchanges, and providing other features related to your account.

We may also enhance your shopping experience by allowing Shopify to connect your account to other Shopify services that you may optionally use.

In such cases, Shopify will process your information in accordance with its own Privacy Policy and its Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, or displaying advertisements for products or services.

This may include using personal information to better tailor the services and advertisements offered on our Site and other websites to you.

Security and Fraud Prevention

We use personal information to detect, investigate, or take action against potential fraud, illegal, or malicious activity.

If you use the services and register an account, you are responsible for safeguarding your account credentials.

We strongly recommend that you do not share your username, password, or other access information with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communication with You and Service Improvement

We use personal information to provide customer support and improve our services.

This is in our legitimate interest to respond to you promptly, provide effective service, and maintain our business relationship with you.

Cookies

Like many websites, our Site uses cookies.

For specific information about the cookies we use to power our store with Shopify, please see Shopify’s Cookie Policy.

We use cookies to operate and improve our Site and services, remember your actions and preferences, perform analytics, and better understand how you use our services.

We may also permit third parties and service providers to use cookies to better tailor services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to delete or reject cookies through your browser settings.

However, deleting or blocking cookies may negatively affect your user experience and cause some services, certain features, or general functionality to not work properly or no longer be available.

Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes Global Privacy Control (GPC) signals.

GPC allows you to opt out of certain uses or disclosures of your personal information.

If you notify your privacy preferences via GPC, we will treat this as a request to opt out of information sharing or targeted advertising related to that browser or device, and if we can associate the device sending the signal with your Shopify account, we may also apply the opt-out request to that account.

For more information about Global Privacy Control, please visit the relevant official website.

Other than GPC, we do not recognize other “Do Not Track” signals that may be sent from web browsers or devices.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for the performance of a contract, for legitimate purposes, and for other reasons under this Privacy Policy.

Such circumstances may include:

• Vendors or third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• Business and marketing partners for providing services and advertising.

• Disclosing certain information to third parties at your request or with your consent, such as for product delivery, social media widgets, or login integrations.

Affiliates or other companies within our corporate group, in our legitimate interest for successful business operations.

• In the event of a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to respond to a court order, search warrant, etc., to enforce our terms of service, or to protect or defend the services and our rights or the rights of users, etc.

Over the past 12 months, we have disclosed the following categories of personal information for the purposes outlined in the How We Collect and Use Your Personal Information and How We Disclose Personal Information sections above:

Categories of Personal Information

• Identifiers: Basic contact information and some order and account information.

• Categories of personal information under California Customer Records law: Basic contact information and some order and account information.

• Commercial information: Order information, shopping information, and customer support information.

• Internet or other network activity information: Usage data.

• Geolocation data: Location information identified by IP address or other technical means.

Categories of Recipients

• Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers).

• Business and marketing partners.

• Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Over the past 12 months, we have “sold” or “shared” personal information, as defined by applicable law, for advertising and marketing activities. This includes:

• Identifiers such as name, email address, and phone number — Business and marketing partners.

• Commercial information such as records of products or services purchased — Business and marketing partners.

• Usage data — Business and marketing partners.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you navigate to a site not affiliated with or controlled by us, please review that site's privacy and security policies and other terms and conditions.

We do not guarantee or are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public spaces, or information you share on third-party social networking platforms, may be visible to other users of the services or users of those platforms, without limitation on the extent to which it may be used by us or the relevant third party.

Our provision of such links does not imply endorsement of the content of such platforms or their owners or operators, unless otherwise explicitly stated in the services.

Children's Privacy

The services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian of a child who has provided us with personal information, you may request the deletion of such information by contacting us through the contact details below.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as defined by applicable law.

Security and Retention of Information

No security measure is perfect or impenetrable, and we cannot guarantee “perfect security.”

Moreover, information you send to us may not be secure during transit.

We recommend against using unsecured communication methods when transmitting sensitive or confidential information.

The retention period for personal information depends on various factors, including whether the information is needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on your place of residence, you may have some or all of the rights outlined below regarding your personal information.

However, these rights are not absolute and may apply only in certain circumstances, and we may deny your request where permitted by law.

Right to Access / Know

You may request access to the personal information we hold about you and details about how we use and share that information.

Right to Deletion

You may request the deletion of personal information we hold about you.

Right to Rectification

You may request the correction of inaccurate personal information we hold about you.

Right to Data Portability

Subject to certain circumstances and exceptions, you may request a copy of the personal information we hold about you and to have it transferred to a third party.

Right to Restrict Processing

You may request that we stop or restrict the processing of your personal information.

Right to Withdraw Consent

If we are processing your personal information based on your consent, you may withdraw that consent.

Right to Object / Request Reconsideration

If we deny your request, you may object to that decision.

You can object by directly replying to the denial notification.

Manage Communication Preferences

We may send promotional emails, and you can opt out of receiving such emails at any time by using the unsubscribe option indicated in the emails.

However, even if you unsubscribe, we may still send non-promotional emails, such as those related to your account or purchased orders.

To exercise any of the above rights, you may contact us using the methods provided on the Site or through the contact details listed below.

We will not discriminate against you for exercising these rights.

We may need to verify your identity using information such as your email address or account information before providing a substantive response to your request.

Under applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights.

Before accepting a request from an agent, we may require proof that the agent has been authorized by you and may also require you to directly verify your identity.

We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about our personal information handling practices, please contact us through the contact details below.

If you are not satisfied with our response, depending on your place of residence, you may object to our decision or file a complaint with your local data protection authority using the contact details below.

International Users

We may transfer, store, and process your personal information in countries other than your country of residence.

Your personal information may also be processed by our employees, third-party service providers, and partners in those countries.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us by phone or email at the contact details below.

Email: greenforestkr@gmail.com